IT Support Technician

The Entry Level Support Technician will work primarily in our main office answering Technical Support calls, logging tickets and escalating issues when appropriate. This position offers the opportunity to grow into more responsibilities as experience is gained.

Skills/Responsibilities

  • 0-1 year of experience
  • Provide superior customer service, accurately logging tickets, and effectively transitioning and escalating unresolved problems.
  • Troubleshoot hardware/software incidents reported in to the Service Desk
  • Familiarity with Microsoft operating systems, Apple iOS, Microsoft Office, and Microsoft desktop applications.
  • Strong problem-solving and logical thinking skills, able to absorb and relate to new technical concepts quickly and build on knowledge learned.
  • Willing to grow into more responsibilities in the role as experience is gained

 

Applicants only, no third parties or agencies please.

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Manifest offers competitive compensation with flexible employment status, comprehensive insurance package, company paid holidays, vacation, and sick time, referral bonuses and a flexible schedule in a family atmosphere.

For over 20 years Manifest Solutions has been providing intelligent and value-added IT solutions for our clients in Central Ohio. Our areas of expertise include: Software Development, Testing and Support, Customized Technical Training, Virtual IT Network Administration and Project/Data Management Services. Join 2014 CTO of the year Christopher Judd and the rest of Manifest’s team to become part of a community who are excited by technology and inspired to make a difference in Information Technology.