Director of E-commerce Operations

Manifest Solutions is currently seeking a Director of E-Commerce Operations for a position in Columbus, OH. This position will lead the E-commerce department in all daily operations, insure all industry trends and best practices related to E-commerce/online shopping are maintained, and be responsible for the E-commerce initiatives needed to effectively support broad merchandising, marketing and branding strategies.

Scope of Responsibilities

Strategy, Performance, and Cross-Functional Management 

  • Work with Merchandising, Marketing, Sales and Information Technology Departments to develop and execute strategies for E-commerce to support and help grow all company sales channels.
  • Work with senior management to develop the budget and manage the P&L or all E-commerce operations.
  • Staff, train, develop and manage the company’s E-commerce organization.
  • Source, maintain and manage the outside E-commerce consultants and service providers.
  • Determine and insure best practices and emerging technologies to drive profitable growth.
  • Provide ongoing evaluation of the strategy and effectiveness of E-commerce programs, as well as communication of policies and procedures.

Website and Technical Product Management 

  • Work with Merchandising, Marketing, Sales, Distribution, Inventory, Accounting and Information Technology Departments to insure the effective integration of all related E-commerce systems and operations needed for support including website platforms, order management and fulfillment, customer service support, payment methods, and marketing.
  • Manage the technical E-commerce roadmap and related systems projects.
  • Evaluate and determine E-commerce optimization and/or potential opportunities via competitor, customer, search and purchasing activity analysis and testing techniques.
  • Define agreed upon E-commerce business requirements, partner with IT and/or third party developers as necessary, prioritize maintenance and enhancements and determine and execute testing strategies.

Products and Merchandising 

  • Present products on-line as defined by the Merchandise Department.
  • Merchandise products on line using E-commerce best practices and methods.

Brand and Content 

  • Partner with Marketing to maintain brand design and appropriate quality of the E-commerce website, emails, and other electronic marketing assets.
  • Partner with Merchandising and Marketing to define and maintain overall product brand standards and presentations.

Customer Service & Fulfillment 

  • Work closely with Sales and Customer Service to promote and insure the execution of personalized, trusted customer advice and assistance.
  • Work closely with Sales and Customer Service to promote and insure the execution of fast, superior customer fulfillment.
  • Ensure usability and accessibility standards are met and provide guidelines for improved User Experience across all devices.


  • Responsible for partnering with relevant departments to monitor and ensure compliance for website from a legal, regulatory, tax, and accounting perspectives.


  • Extensive knowledge of current E-commerce technologies and best practices.
  • Ability to work collaboratively in a team environment.
  • Proven analytical and project management skills
  • Strong written and verbal communications skills.
  • Experience in leading cross functional teams to maximize impact of and fully operationalize new products and feature launches to the entire organization.
  • Experience in using analytical tools (Google Analytics, Bing Webmaster Tools, etc.) to derive insights and make data driven decisions.
  • Strong experience with ERP systems integration (preferably Microsoft Dynamics) strongly preferred.
  • Proficient with Microsoft Office, Adobe Creative Suite, JavaScript, HTML/CSS.
  • Budgeting skills and experience.

Education and Experience

  • Bachelor’s degree in Marketing, Finance, Business, Computer Science or related field.
  • Minimum of 5 years of experience in managing an E-commerce mass merchandise sales business.

Applicants only, no third parties or agencies please.

Apply Now

  • Add a new row
  • This field is for validation purposes and should be left unchanged.

Manifest offers competitive compensation with flexible employment status, comprehensive insurance package, company paid holidays, vacation, and sick time, referral bonuses and a flexible schedule in a family atmosphere.

For over 20 years Manifest Solutions has been providing intelligent and value-added IT solutions for our clients in Central Ohio. Our areas of expertise include: Software Development, Testing and Support, Customized Technical Training, Virtual IT Network Administration and Project/Data Management Services. Join 2014 CTO of the year Christopher Judd and the rest of Manifest’s team to become part of a community who are excited by technology and inspired to make a difference in Information Technology.